Inside the Industry: Manufacturing

Join us on May 26th at 1 pm MDT for a special webinar with Lorena Tablante, the Organizational Change Manager on Daikin Comfort Technologies’ Transformation team. Lorena  will take us behind the scenes to discuss how her team leverages Qualtrics to gather meaningful B2B customer feedback. She'll share how Daikin Comfort Technologies has created an NPS and CSAT program that generates actionable insights throughout her customer journey. 

During this session, you'll learn:

• How Daikin Comfort Technologies developed a process for creating and managing surveys, meeting their respondents where they’re at.
• How to increase response rate from profiles that don’t typically use email.
• The types of surveys they've developed and how they are deployed across various channels and software.
• How to leverage analytics tools, automations and integrations to mature your program and close the loop. 

What to expect:

• 5-10 minutes: Opening announcements and event overview
• ~40 minutes: In-depth customer presentation on their Qualtrics use cases
• 10 minutes: Live Q&A — ask your questions directly to our guest speakers

This is a fantastic opportunity to gain insight into how a major manufacturing company uses data and design to engage its customers and drive meaningful change.

About the Speaker

Lorena Tablante is an Organizational Change Manager on Daikin Comfort Technologies’ Transformation team. She has 10 years of experience in the automotive and manufacturing industry and is fluent in Spanish and English. 

Access the recorded event:

Have questions or want to share feedback? Reach out to us at customer-success-events@qualtrics.com.