Inside the Industry: The B2B Spotlight ft. Endress+Hauser

Join us on November 19 at 9 am PT/12 pm ET for the next session in our Inside the Industry: The B2B Spotlight series, featuring Eugen Chiorean and Moritz Dietrich from Endress+Hauser. Hear about their approach to B2B customer experience and Experience Management.

During this session, you'll learn:

• How to grow a customer centric mindset in a process-driven organization
• Balancing stakeholders, tangible deliveries and a decentral CX manager community
• Story-telling: between company context and common sense

What to expect:

• 5–10 minutes: Opening announcements and series overview
• ~40 minutes: In-depth customer presentation on Endress+Hauser’s CX program
• 10 minutes: Live Q&A — ask your questions directly to our guest speakers

About the Speakers

Eugen Chiorean leads Experience Management at Endress+Hauser and is passionate about making customer centricity part of how the organisation thinks and works. He drives the global CXM approach, bringing together people, processes, technology and insights to create better customer experiences and translate them into meaningful and sustainable business impact.

As a Process Consultant for Experience Management at Endress+Hauser InfoServe, Moritz Dietrich helps turn CX ideas and requirements into practical, scalable solutions. His work connects experience management with data, processes and technology, helping embed CX into the organisation rather than treating it as a standalone initiative

About the Company

Endress+Hauser is a global leader in process and laboratory measurement technology. We offer a broad portfolio of instruments, solutions and services that help customers in the process industry to improve their products and manufacture them more efficiently. With decades of experience, a pioneering mindset and a strong spirit of innovation, we deliver trusted, high-quality solutions worldwide. As a family-owned company, we stand for reliability, long-term partnerships and stability.