Qualtrics new experience feedback: Email Messages section | Experience Community
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Qualtrics new experience feedback: Email Messages section

  • July 29, 2026
  • 3 replies
  • 97 views

We noticed that the Email Messages section in Qualtrics has been redesigned, and we would like to share some feedback.

 

At this time, we do not recommend switching to the new experience. Is there any way for us to continue using the current (classic) experience after September 30, 2026?

 

Our main concerns with the new design are:

 

  1. Reduced visual organization. The new interface no longer clearly indicates whether an email reminder is nested under the initial outreach or represents a separate email outreach. This makes it more difficult to understand the overall communication sequence.

  2. Limited visibility. The new interface displays detailed information for only one email at a time, whereas the current (classic) experience allows us to view all email outreaches together. The current (classic) layout makes it much easier to monitor outreach history, compare email performance, and identify overall communication trends at a glance.

 

We appreciate the effort to improve the platform and hope you'll consider retaining the classic experience, or incorporating these usability improvements into the new design.

3 replies

InessaG
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • July 29, 2026

100% agree. This is not an improvement in any way. 

And still no way to search for a particular distribution (by email address or any other field other than date). For those of us with thousands of distributions per day, there is no way to narrow down. 


Tom_1842
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • July 29, 2026

I agree. A few additional observations:

  • The lack of reminder nesting is difficult to work with. It makes managing survey follow-ups more cumbersome than it was in the previous experience.
  • I also miss the ability to filter recipient lists by Group when selecting recipients. There is still an icon indicating that a list is shared with a Group, but there doesn't seem to be any way to filter or select lists based on Group.
  • The From Name, From Email Address, and Reply-To Email fields are not picking up the defaults defined in Account Settings.
  • Moving from a single distribution configuration page to multiple pages requires more clicks and feels less efficient overall.
  • The removal of recipient counts from the distributions list is a loss of information. Previously, I could quickly see how many contacts were included in each distribution. Now I have to open each one individually, which adds extra effort when managing multiple distributions.
  • It also looks like the default link expiration behavior has changed. Previously, links defaulted to expiring after 60 days. Now the default appears to be "The link will remain active as long as the survey is active." That's not necessarily a problem, but the support documentation should be updated to reflect the new default behavior.

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  • QPN Level 5 ●●●●●
  • July 29, 2026

hey ​@AlonsoC you might need to check this post!