What is Getting Started Mondays?
Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions.
Getting Started Mondays | November 6th 2023
Topic: Using an NPS Question
Net Promoter Score or NPS is one of the most popular options to measure customer satisfaction and for the survey makers’ convenience, it is built directly into Qualtrics as a question type. NPS measures how willing a customer is to recommend a product or service by splitting the responses into three categories based on the scale point the respondent selects.
After splitting the responses into either the Detractor, Passive, or Promoter group, the overall score can be calculated by taking the percentage of respondents who are promoters and subtracting the percentage of respondents who are detractors. You can also visualize or download your survey data and it will include the scale point the respondent gave and the group that puts them in.
Start creating a more customer-centric environment by implementing NPS questions into your surveys today!
Where to find this feature:
- Go to the Survey Builder Tab.
- Click the Add new question drop down.
- Choose Net promoter score®.
- Click on the question text to replace [INSERT COMPANY NAME HERE] with the name of your company, product, or service.
Support Page Link:
Community Post Links: