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Enhancing the member experience

  • January 29, 2026
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Hey Healthcare community! I wanted to share this resource created by Qualtrics’ Brent Salomon, Director of Healthcare XM Strategy.

 

Enhancing the member experience: A payor's guide for 2025

 

This guide can help you improve your XM programs, improve sentiment, and navigate changes in the industry. 

 

  1. How have you seen value out of your use of the XM platform?
  2. What processes have you improved expedited through AI analysis?