Memorial Hermann: Real-Time XM Drives a +10 NPS Surge! | Experience Community
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Memorial Hermann: Real-Time XM Drives a +10 NPS Surge!

  • October 28, 2025
  • 0 replies
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lpustulka
Qualtrics Employee
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Hi Healthcare Community! We’re excited to share an inspiring customer story with you.

 

Discover how Memorial Hermann, one of the nation’s leading healthcare systems, leverages Qualtrics to deeply understand patient experiences and drive real improvements in care quality. From enhancing communication to reducing wait times, their data-driven approach is making a genuine difference for patients and staff alike.

 

Dive into their spotlight here!

 

We’d love to hear from you as well:

  • How do you currently gather and act on patient feedback in your organization?
  • What challenges have you faced in improving patient experience?
  • Which strategies from Memorial Hermann’s story resonate most with you?

 

Feel free to share your answers in the comments. Your ideas and experiences could help others in this group!