Grab your favorite Starbucks drink and join us for a special edition of Coffee with Qualtrics featuring leaders at Blue Cross NC on Thursday, February 19, 2026 at 11am EST.
Have you ever struggled to deliver holistic customer experience insights across diverse segments and business lines? In this session, you’ll learn how Blue Cross NC built a unified Enterprise Feedback Model that replaced fragmented dashboards and manual processes with a scalable, AI-enhanced framework. By partnering with their insights team and Qualtrics, they created a model with nearly 600 categories and reduced manual audits by 45%, enabling smarter, faster decision-making. You’ll walk away with practical strategies for designing enterprise-wide feedback systems, leveraging automation to streamline analysis, and driving cross-functional collaboration to elevate CX outcomes.
Speakers:
- Raquel Macarthy, Principal Product Owner, Blue Cross NC
- Troy McHenry, Director of CX Measurement & Performance, Blue Cross NC
- Adrienne Boissy, MD MA, Chief Medical Officer, Qualtrics
We can’t wait to have you join us for this session!
P.S. Don’t forget to share this with others in your organization and network!
++++ Zoom Information +++++
Join from PC, Mac, Linux, iOS or Android: https://qualtrics.zoom.us/j/93393663192
Or iPhone one-tap: 13017158592,93393663192# or 13052241968,93393663192#
Or Telephone:
Dial: +1 301 715 8592 (US Toll) or +1 305 224 1968 (US Toll)
833 548 0276 (US Toll Free)
833 548 0282 (US Toll Free)
855 880 1246 (US Toll Free)
877 369 0926 (US Toll Free)
Meeting ID: 933 9366 3192
International numbers available: https://qualtrics.zoom.us/u/adh8VjCPDO
