Whether you have been using Qualtrics for one month or 10 years, it’s always helpful to review the basics. Keep scrolling to learn more!
Targeted Training Videos *
The video series below will help you move from ad hoc projects to a coordinated program:
- Mastering the XM Directory
- Analyzing Data with
Stats iQ - Using Stats iQ to Identify Key Drivers
- Analyzing Text Responses with Text iQ
- Introducing Closed Loop Feedback
- Designing Inner Loop
- Designing Outer Loop
- Designing CX Dashboards
Targeted Product Guides
To master and support quality research projects and programs, review and bookmark these written guides:
- XM Directory
- Survey Options / Survey Tools
- Survey Tips & Tricks
- Closing the Loop
- Ticketing Queues
- Display / Skip Logic
- Survey Flow / Embedded Data
- Using Authenticators
- Stats iQ
- Text iQ
- Dashboards
- Dashboard Drill Down Hierarchies
- Exporting Response Data
Qualtrics Expert Certification (L2) * - Once you complete the L1 certification, you can progress to the L2 certification.
- Advanced Survey Building
- Custom Survey Experiences
- Introducing CX Management✝
- Capturing CX metrics✝
- Managing a Directory
- Creating Qualtrics Dashboards
- Closing the Loop with Tickets
- Analyzing Open-Ended Text Responses
Pass L2 Exam ($500) (Courses are free to complete. The exams are optional and purchased separately. Receive 50% off with an .edu email address here.)
What resources have helped you master Qualtrics?
