Question
Best way to map a translated comment into Salesforce
Does anyone have a recommendation for how an English-translated response can be mapped to a Salesforce field?
On our survey object in Salesforce we have created two fields for comments:
1. Native comment
2. Translated comment
Since the translation in Qualtrics is not immediate upon submitting the survey, how can we map to the English translation shortly after?
+23We use Google translate as a webservice and get translations in real time, Thus, we are mapping the translation at the same time as the rest of the feedback.
Hi @MsIreen thanks for the feedback. Is this the out-of-the box feature Qualtrics has or you are using something else?
+23@matt4nier It was setup before I started in the company. SO I don't know how we got the Google side working, but we have an API key we are using to run translations in real time. I think It was setup as part of the implementation process, so Please confirm with your CSM.
This is how the setup looks like
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