Getting an error message when mapping to a Salesforce record? | XM Community
Skip to main content
Solved

Getting an error message when mapping to a Salesforce record?

  • November 10, 2017
  • 1 reply
  • 167 views

Barnaby
Qualtrics Employee
Forum|alt.badge.img+1
I am mapping to a record, but I keep getting the following error message in the debug email: "Error creating new Survey_Response__c, error: invalid cross reference id(INVALID_CROSS_REFERENCE_KEY)" What's happening?

Best answer by LaurenK

Hey @Barnaby! This happens if you try to map back IDs of records that do not exist inside the organization that your account is linked to. To fix this, you can relink your account to the correct Salesforce organization.

1 reply

LaurenK
Former XM Community Team Member
Forum|alt.badge.img+13
  • Former XM Community Team Member
  • Answer
  • July 12, 2018
Hey @Barnaby! This happens if you try to map back IDs of records that do not exist inside the organization that your account is linked to. To fix this, you can relink your account to the correct Salesforce organization.