¿How can I trigger a survey to be sent out once a ticket in Zoho has been closed? (JSON) | XM Community
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¿How can I trigger a survey to be sent out once a ticket in Zoho has been closed? (JSON)

  • August 30, 2023
  • 2 replies
  • 79 views

AlejandraR
QPN Level 1 ●
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I was told to use a JSON event. Could anyone explain how to do it?

2 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • August 30, 2023

@AlejandraR Check this out: JSON Event (qualtrics.com)
As I understand, your Zoho ticket closed event will send API to this Qualtrics Endpoint that will trigger a distribution workflow in Qualtrics.

 


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  • July 1, 2024

Hi @AlejandraR, were you able to sort this out?