¿How can I trigger a survey to be sent out once a ticket in Zoho has been closed? (JSON) | Experience Community
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JoseS
Administrator
1 year ago
Question

¿How can I trigger a survey to be sent out once a ticket in Zoho has been closed? (JSON)

  • Aug 30, 2023 12:03 AM UTC
  • 2 replies
  • 100 views
AlejandraR
QPN Level 1 ●
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I was told to use a JSON event. Could anyone explain how to do it?

    2 replies

    Nam Nguyen
    QPN Level 8 ●●●●●●●●
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    • Nam Nguyen
    • QPN Level 8 ●●●●●●●●
    • Aug 30, 2023 5:06 AM UTC

    @AlejandraR Check this out: JSON Event (qualtrics.com)
    As I understand, your Zoho ticket closed event will send API to this Qualtrics Endpoint that will trigger a distribution workflow in Qualtrics.

     

    Nam Nguyen - XM Technology Consultant | DXCON Vietnam
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      • gRisk
      • Jul 1, 2024 8:58 PM UTC

      Hi @AlejandraR, were you able to sort this out?

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