How To transfer survey response to SAP C4C? | XM Community
Skip to main content
Question

How To transfer survey response to SAP C4C?

  • November 22, 2019
  • 5 replies
  • 471 views

Uwe
Hi all, since everybody is talking about combination of X and O, the following requirement should be rather obvious. After having completed a survey, the response should be visible in connected CRM system within the customer details. I know, that this is available for various CRM systems e.g. Salesforce (https://www.qualtrics.com/support/integrations/salesforce-integration/response-mapping/). Now, my expectation would be to have a similar option with SAP C4C solution. Anyone who knows about guides or pre-configuration? Or may has implemented on its own by standard API? Would be great to get your experience, or opinion. Thanks in advance Uwe

5 replies

  • September 16, 2020

Did you find answer to this?


Forum|alt.badge.img+2
  • October 21, 2020

Hi Uwe,

just came across the following blog post on SAP:
Integrate Qualtrics and SAP Service Cloud in Five Steps | SAP Blogs
Hope that helps.

Best Regards
Timo

P.S: Just finished reading the post, it's to sent individual links, not to get data from XM to CRM.


Appzk
QPN Level 5 ●●●●●
Forum|alt.badge.img+34
  • QPN Level 5 ●●●●●
  • February 3, 2023

Hi ,

Please refer this link:
Qualtrics to C4C (Web2Lead Integration) | SAP Blogs

Also, I am lookin forward to send uploaded file from upload question to C4C. Any response is appreciated.


CxEx
Level 5 ●●●●●
Forum|alt.badge.img+13
  • Level 5 ●●●●●
  • April 23, 2023

You have to use qualtrics APIs to create a setup to punch main questions data in cloud for custome from your qualtrics survey. 


PeeyushBansal
Level 6 ●●●●●●
Forum|alt.badge.img+43
  • Level 6 ●●●●●●
  • November 23, 2023

Do we have reverse of it, how we can transfer contacts from C4C to Qualrics directory for distribution.