How To transfer survey response to SAP C4C? | Experience Community
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How To transfer survey response to SAP C4C?

  • Nov 22, 2019 4:34 PM UTC
  • 5 replies
  • 542 views

Uwe
Hi all, since everybody is talking about combination of X and O, the following requirement should be rather obvious. After having completed a survey, the response should be visible in connected CRM system within the customer details. I know, that this is available for various CRM systems e.g. Salesforce (https://www.qualtrics.com/support/integrations/salesforce-integration/response-mapping/). Now, my expectation would be to have a similar option with SAP C4C solution. Anyone who knows about guides or pre-configuration? Or may has implemented on its own by standard API? Would be great to get your experience, or opinion. Thanks in advance Uwe

5 replies

  • Sep 16, 2020 8:32 AM UTC

Did you find answer to this?


Forum|alt.badge.img+2
  • Oct 21, 2020 12:59 PM UTC

Hi Uwe,

just came across the following blog post on SAP:
Integrate Qualtrics and SAP Service Cloud in Five Steps | SAP Blogs
Hope that helps.

Best Regards
Timo

P.S: Just finished reading the post, it's to sent individual links, not to get data from XM to CRM.


Appzk
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • Feb 3, 2023 11:00 AM UTC

Hi ,

Please refer this link:
Qualtrics to C4C (Web2Lead Integration) | SAP Blogs

Also, I am lookin forward to send uploaded file from upload question to C4C. Any response is appreciated.


CxEx
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • Apr 23, 2023 4:58 PM UTC

You have to use qualtrics APIs to create a setup to punch main questions data in cloud for custome from your qualtrics survey. 


PeeyushBansal
Level 7 ●●●●●●●
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  • Level 7 ●●●●●●●
  • Nov 23, 2023 12:52 PM UTC

Do we have reverse of it, how we can transfer contacts from C4C to Qualrics directory for distribution.