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Internal server errors / other issues with Tableau integration

  • September 3, 2021
  • 4 replies
  • 137 views
brendontroy
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I have a Tableau workbook connected to a Qualtrics survey via the Tableau (web data connector) integration. Today, when I tried to refresh it, I got the following error in Tableau:
Screen Shot 2021-09-03 at 4.37.43 PM.pngWhen going to the Qualtrics survey data export (to try to build the extract over again), the Tableau tab is gone completely! This is odd, and it makes me wonder if my Qualtrics administrator did something to my access to this integration (I've reached out to ask).
However, I also tried to recreate the extract using the same web data connector link from the previous one, and I got this error:
Screen Shot 2021-09-03 at 4.40.39 PM.png... and, when trying to go to the "Contact Support" part of the Qualtrics support site, I'm just getting a 500 error.
Are Qualtrics servers having some sort of outage, or is this an issue with my specific survey / connector / account / whatever?
Thanks ...

Best answer by patreena

StevendH brendontroy Yes! The solution is to select "Api Token Login" underneath the main Login button
image.pngThe token can be found under your Qualtrics account settings. Select Qualtrics IDs. The token is on the right most box in that table.
This was discovered by a co-worker with NO help from Qualtrics support.

4 replies

AmaraW
Former XM Community Team Member
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  • AmaraW
  • Former XM Community Team Member
  • September 16, 2021

Hey brendontroy! Are you still having trouble contacting support?

P
  • patreena
  • October 1, 2021

I'm having the same issue. Qualtrics support requested my link to the connector and then responded: I put this into our own WDC Desktop and it was able to work just fine. Are you still experiencing the issue? If so, I recommend reaching out to Tableau Support!
brendontroy have you been able to resolve the issue with Tableau?

S
  • StevendH
  • October 4, 2021

patreena brendontroy Have you found a solution, I seem to be having the same issue with my connector

P
  • patreena
  • Answer
  • October 5, 2021

StevendH brendontroy Yes! The solution is to select "Api Token Login" underneath the main Login button
image.pngThe token can be found under your Qualtrics account settings. Select Qualtrics IDs. The token is on the right most box in that table.
This was discovered by a co-worker with NO help from Qualtrics support.

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