Internal server errors / other issues with Tableau integration

Question

I have a Tableau workbook connected to a Qualtrics survey via the Tableau (web data connector) integration. Today, when I tried to refresh it, I got the following error in Tableau:When going to the Qualtrics survey data export (to try to build the extract over again), the Tableau tab is gone completely! This is odd, and it makes me wonder if my Qualtrics administrator did something to my access to this integration (I've reached out to ask).However, I also tried to recreate the extract using the same web data connector link from the previous one, and I got this error:... and, when trying to go to the "Contact Support" part of the Qualtrics support site, I'm just getting a 500 error. Are Qualtrics servers having some sort of outage, or is this an issue with my specific survey / connector / account / whatever?Thanks ...

patreena · Accepted Answer

StevendH brendontroy Yes! The solution is to select "Api Token Login" underneath the main Login buttonThe token can be found under your Qualtrics account settings. Select Qualtrics IDs. The token is on the right most box in that table.This was discovered by a co-worker with NO help from Qualtrics support.

AmaraW · Answer

Hey brendontroy! Are you still having trouble contacting support?

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