Is the Salesforce integration cloud agnostic? (Migrating from Lightning to Financial Services Cloud) | XM Community

Is the Salesforce integration cloud agnostic? (Migrating from Lightning to Financial Services Cloud)

  • 6 September 2022
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We are migrating from Lightning to Financial Services Cloud (FSC) and curious if there is any nuance we should be aware other than re-establishing the integration via authorized user and configuring our survey response objects.
Has anyone done a similar migration and carried over Qualtrics?


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Hi ColbyA, I haven't got personal experience with migrating from a standard Sales Cloud instance to Financial Services Cloud (or similar), however what I can confirm is that the Qualtrics/Salesforce integration leverages the Salesforce API, which is used in common across the various Salesforce clouds. That being said, as you can see here, it is currently leveraging an older version of the API so that may cause you to run into some compatibility issues.
Hope that helps.
Cheers,
Cameron

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