Overwrite collected data in SF when distributing qualtrics re-take link

gussem2021 · 2021-09-08T00:05:04+00:00

Hi,I have an active survey that's integrated with Salesforce and want to update respondents demographic data by having them review and edit their original submission via qualtrics retake link. When respondents edit their data through the re-take link, their existing data is overwritten in qualtrics and only the new data populates. However, the original data is not overwritten in the salesforce account, but populates as a new lead. I am able to manually merge the SF accounts and delete the old one but I'm looking at updating hundreds of accounts. Does anyone have a workaround for overwriting collected SF data through qualtrics?

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