Qualtrics workflows previously connected to Salesforce sandbox login, cannot auth to Salesforce prod

skoo24 · 2022-07-11T14:37:19+00:00

Our organization was attempting to push a QA Qualtrics survey to production. In the past, we had no issues authorizing the Qualtrics workflows to a salesforce sandbox instance, then re-authorizing those workflows to our production instance after testing.Since the updates to the interface dated March 30th, the option to re-authorize a Salesforce production login is no longer available, leaving us stuck with tons of updates to a survey that cannot be pushed to production. Our only two options so far:Pause all response recordings and create all the changes in the current production version of the survey. We attempted to clone the production survey in hopes to keep version control, however, the cloned survey's workflows are automatically authorized to the sandbox logins.Rebuild the workflows entirely. Selecting the correct Salesforce app and re-mapping hundreds of salesforce fields.Has anyone faced the same issues we are facing? What were your workarounds?https://www.qualtrics.com/support/integrations/salesforce-integration/response-mapping/#OldvsNew

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