Hi. I have been using response mapping for quite a while, but ran into an issue starting last night where the response trigger throws an Error. "Salesforce Response Mapping: Unable to login to salesforce, invalid credentials. Salesforce API error: INVALID_LOGIN: Invalid username, password, security token; or user locked out.". I figured the password had expired, but when I go to my survey, and click on response mapping under Tools, it successfully logs in to Salesforce and retrieves my data. The other strange thing is that once I do that, the response mapping trigger starts working until the SF auth cookie times out, and then it starts throwing the login error again. Has anyone experienced anything similar? Thanks, Jon

Hey @jonf! As @Kate previously mentioned, this is a known issue that our engineering team is currently working to resolve. If you or any other Community members are experiencing this, please reach out to our wonderful Support Team. One of our Product Specialists will be able to escalate this accordingly so we can note that your account has also been impacted.

The response trigger has been working for a while. I don't think it's a permission issue because once I force the Qualtrics UI to login to Salesforce, the response mapping stops giving me the invalid login error and starts updating the response object in Salesforce as expected. It seems to just be an issue with the response trigger authenticating to Salesforce when I haven't already done so in the UI.

Response mapping unable to login to Salesforce

Response mapping unable to login to Salesforce | Experience Community

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