Hi,I need to be able to trigger a qualtrics survey once an Agent resolves a query on Freshcaller. As there is no ticket involved in the same how can i link the two systems to capture the contact information and trigger a ticket?

You can use the JSON event to achieve this. Every time a query is resolved in freshcaller, you can send the query data to Qualtrics and trigger a Qualtrics workflow.Hi, on the freshdesk end the agent just notes the email address of the respondents and that’s it. There is not event setup wherein i can add a trigger web hook. how will the data be sent from freshdesk in that case?

Trigger Qualtrics survey once query is resolved on Freshcaller

Trigger Qualtrics survey once query is resolved on Freshcaller | Experience Community

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