Trying to add media (youtube video), but it won't let me? | Experience Community
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JoseS
Administrator
1 year ago
Question

Trying to add media (youtube video), but it won't let me?

  • Apr 14, 2020 9:00 PM UTC
  • 2 replies
  • 459 views

Hello,
I am trying to add media, a short (approximately 5 second) youtube video, to my survey (video: https://www.youtube.com/watch?v=S6l0lUajmpk). I followed the instructions for adding media using a URL in the inserting media doc (https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/rich-content-editor/insert-media/). But, when I try to add it to my library, I get the feedback "The url specified is not a supported media type." I thought uploading it to youtube would resolve this. I uploaded it as an mp4.
What have I missed?
Thanks in advance!

    2 replies

    rondev
    Level 6 ●●●●●●
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    • rondev
    • Level 6 ●●●●●●
    • Apr 14, 2020 9:17 PM UTC

    I guess there is some change for uploading youtube video. You can try embedding iframe which we get from the share option on youtube in HTML view of question.

    Ron Dev (DM for any request. XM Technology Consultant, surveysolution.in)
    ChristianB
    Qualtrics Employee
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    • ChristianB
    • Qualtrics Employee
    • Apr 18, 2020 1:13 AM UTC

    Hi AprilGT! If you're still experiencing an issue with this topic, you'll want to reach out to the Support team, as they are best equipped to help answer questions and provide support! :)

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