@kevinmc I think you mean Inner loop which is individual action with specific feedback. 

Jira, Freshdesk, and Zendesk all can be easily Intergrated within Qualtrics, I think Jira is the easiest to integrate and they’re made to streamline workflow.
However, about centralizing data and reporting & analytics I think you should go with Qualtrics ticketing system. It’s not just about solving a ticket, you should also make report with it, find out what kind of root cause is it, align them with your CX dashboard and make the systematic change. 

Hope this helps

Hi @kevinmc, a tool is merely a means to an end. Rather than debate which one of the tools you’ve listed is most appropriate, an absolute crucial success factor is for an organization to have in place 1. solid processes along clear roles & responsibilities that 2. underpin a solid mandate from the C-suite. Conscious your question was months ago, perhaps things have changed since so I’m curious how well you feel the Outer Loop is currently working for your organization?