Where is the Salesforce extension? | XM Community
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Where is the Salesforce extension?

  • 7 March 2024
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P
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Hi everyone,

I am following this support article for creating Response Mapping in Qualtrics:  Salesforce Response Mapping.  Section 7 refers to the “Salesforce” Task.  My instance of Qualtrics doesn’t have that.  How do I add the Salesforce Extension so I can do response mapping?

Thanks,

Peter

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Best answer by ccarroll 8 March 2024, 00:08

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ccarroll
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@pmartensen  We are currently exploring Salesforce integration - my understanding is that not all licenses include - my license does include Salesforce and I can see additional options to your screen shot above (I’ve provided a screen shot below). You will likely need to engage with the Qualtrics team re your licence.  

 

 

Sachin Nandikol
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Userlevel 6
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Hello @pmartensen, 

Please ensure that you have installed 'Salesforce' in extensions (Main Menu → Admin → Extensions, scroll to the far right or adjust your screen zoom). If you have already installed these extensions and still cannot see them, please raise a support ticket with Qualtrics. They will be able to assist you with this issue.

Let me know if this helps.

 

Sachin
P
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Hi @Sachin Nandikol , I don’t think the free account offers the Salesforce extension.  I don’t even have “Admin” under the Main Menu.

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