Hi everyone, We are currently evaluating upgrading from the Core XM offering to a higher tier, and one of the key reasons is integrating against SFDC and Zendesk. The Zendesk INtegration page describes a lot of ways one can send information from Qualtrics to Zendesk, but I was wondering if it is possible to trigger CSAT surveys from Qualtrics after our Support team closes the Zendesk ticket? I recall our sales rep (who since left the company) mentioned that it would be possible, but I can't seem to locate the documentation about how exactly to accomplish that. Anyone here using Qualtrics in a similar way? If so, would you be able to share your experience/steps you took to accomplish this? Thank you!

Looks like this article addresses it :) https://www.qualtrics.com/support/survey-platform/actions-module/json-events/#Zendesk

Zendesk integration - triggering CSAT after ZD ticket is solved

Zendesk integration - triggering CSAT after ZD ticket is solved | Experience Community