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I used the NET PROMOTER SCORE and I am now interested to analyze 1-10 and not only Promoter etc.

Forum|Forum|5 years ago
February 12, 2021
3 replies
163 views

AKB

Is it possible to somehow get the information, which number the participant chose instead only receiving passiver, promoter or detraktor in the excel sheet. Thanks.

Best answer by lizb311

Yes, this is possible - and should happen automatically when you download your data in Excel. If you download your data, you should see two columns for your net promoter score question. One will be the group (detractor/passive/promoter), and will be called something like Q1_NPS_Group. The following column immediately after that should be the raw score (on a scale from 0 to 10) and will be called something like Q1 (again, depending on what the question number is in your particular survey).

To get the 0-10 numbers to display as a chart in your reports:

Add a new visualization from the Net Promoter Score question. Click on the new graph.

Change the data source for the new graph from "NPS Group" to "Numeric value." This should be the first option that comes up in the top right sidebar when you have your visualization selected.

Change the visualization type to a bar chart (or table or whatever you like).

+20

lizb311
Level 3 ●●●
Answer
Forum|Forum|5 years ago
February 12, 2021

Yes, this is possible - and should happen automatically when you download your data in Excel. If you download your data, you should see two columns for your net promoter score question. One will be the group (detractor/passive/promoter), and will be called something like Q1_NPS_Group. The following column immediately after that should be the raw score (on a scale from 0 to 10) and will be called something like Q1 (again, depending on what the question number is in your particular survey).

To get the 0-10 numbers to display as a chart in your reports:

Add a new visualization from the Net Promoter Score question. Click on the new graph.

Change the data source for the new graph from "NPS Group" to "Numeric value." This should be the first option that comes up in the top right sidebar when you have your visualization selected.