eBay Voice of Customer Text Analytics Analyst (R0038965)

As an analyst supporting our Voice of Customer survey program you are key to our GCX global survey program. Our survey program helps us understand how our customers feel about the experiences they have when interacting with GCX either in an assisted or a self-service channel. You will support our GCX business partners to understand what is driving customer satisfaction and how they can improve and build more loyal customers. You will craft and build text analytics models, and implement CX processes, tools, measurement systems, that drive employee engagement and customer centricity. You will work with your partners to understand their goals and use text analytics to identify key problems as well as enable closed loop feedback processes.

https://jobs.ebayinc.com/job/draper/voice-of-customer-text-analytics-analyst/403/16245835