Released On Or Before March 23, 2022
Website / App Feedback
- Digital Feedback vs. CustomerXM for Digital: Website / App Feedback has been split into Digital Feedback and CustomerXM for Digital. Digital Feedback offers an introduction to Website / App Feedback, and limits the number of intercepts you can create, as well as offering limited targeting logic and creative types.
- Anomaly Detection Events: You can now build workflows based on anomalous behavior (spikes/drops) in the response counts of your surveys.
- Managing Existing Workflows: Update to workflows management. You can now enable, disable, or delete workflows in bulk.
- Region Specific Certified Questions: Region specific demographic questions are now available when adding certified questions to a survey. Data collected from these questions is automatically mapped back to XM Directory.
- Well-being at Work Solution: The Well-being at Work Solution is a pre-built engagement program that allows you to understand and take action on employee and team well-being within your organization.
- Participant Options (360): You can now limit the ability for an evaluator to decline nominations based on their relationship to the subject. For example, an evaluator can deny a nomination from a peer, but not a manager.
- Salesforce Response Mapping: Cosmetic changes for Salesforce response mapping. No changes to functionality. Customers will be migrated to the new experience over the coming months. New customers will have the new experience enabled by default.
- Solicit Reviews Question: A new question type that makes it easier than ever to solicit reviews for popular apps like Google Reviews, Facebook, G2, and more.
- Workflows: Update to editing workflows, including access to run history, revision history, notification settings, and sharing settings directly while editing a workflow.
- Mutually Exclusive Contact Frequency Rules: New option added for contact frequency rules in XM Directory that allows users to create a custom rule that ignores and overrides existing directory rules.
- If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
- If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
- You can provide feedback on the Monthly Product Release Notes here.
Starting On & After March 30 
*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.