Weekly Features - Released On Or Before May 24, 2023
Customer Journey Optimizer
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Customer Journey Optimizer: The Customer Journey Optimizer is a new set of features that allow you to monitor customer data and events to understand the customer’s experience when interacting with your company, product, or brand. These sets of experiences, known as journeys, can be used to orchestrate and optimize your customers' experiences. This feature is an add-on to your Qualtrics license.
Dashboards
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Confirmation for Changing Widget Type: A new confirmation window now appears when you change the widget type of an existing dashboard widget. This ensures that existing widget configurations are not lost unintentionally. This update applies to CX, BX, and EX dashboards.
Extensions
- Extract Data from Amazon S3: You can now use workflows to extract data from Amazon S3 for use elsewhere in Qualtrics, such as employee or customer directories.
- Load Data into Amazon S3: You can now use workflows to load data from Qualtrics to Amazon S3.
XM Solutions
- Frontline Team Assist & Coaching: This new EX solution helps you easily uncover insights for agent and team level performance. This solution can provide organizations with manager level reports or individual agent reports of quality performance scores to unlock self-coaching opportunities. Explore how quality management impacts other scores inside your program, including CSAT. This solution includes our Quality Management starter kit and an expertly designed dashboard.
Weekly Features - Starting On & After May 31, 2023
All
- None.
Monthly Features - Starting On June 21, 2023
All
- None.
*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.
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If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
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If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
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You can provide feedback on the Weekly Product Release Notes here.