CoreXM
1. Custom Ticket Statuses: Feature completely revamped & live to all relevant customers.
2. Generating a HAR file: New SSO troubleshooting page!
3. Recorded Responses: General rewrites and clarifications; better screenshots; new section on what constitutes a recorded response; instructions on deleting one (1) response.
4. Import & Export Surveys: Better intro, split import instructions, re-ordered and renamed sections for clarification, changed FAQs, added better warnings.
EX
1. Step 2: Building Your 360 Survey: Clarification around when not to use “quick add display logic.”
2. Step 6: Testing & Going Live (360): Added “Testing Reports” section.
Website / App Feedback
1. Website Feedback Accessibility: Revised to include new accessibility features & highlight capabilities of the product.
XM Directory
1. Contact Import Automations: Scheduling automations and run summary have small additions.
2. Distribution Automation: Small run summary changes.
3. Managing Automations: See above.