Pages that are bolded indicate new product features or new support pages.

CoreXM

1. Custom Ticket Statuses: Feature completely revamped & live to all relevant customers. 2. Generating a HAR file: New SSO troubleshooting page! 3. Recorded Responses: General rewrites and clarifications; better screenshots; new section on what constitutes a recorded response; instructions on deleting one (1) response. 4. Import & Export Surveys: Better intro, split import instructions, re-ordered and renamed sections for clarification, changed FAQs, added better warnings.

EX

1. Step 2: Building Your 360 Survey: Clarification around when not to use “quick add display logic.” 2. Step 6: Testing & Going Live (360): Added “Testing Reports” section.

Website / App Feedback

1. Website Feedback Accessibility: Revised to include new accessibility features & highlight capabilities of the product.

XM Directory

1. Contact Import Automations: Scheduling automations and run summary have small additions. 2. Distribution Automation: Small run summary changes. 3. Managing Automations: See above.