Automatically adding customer comments on internal social media | XM Community

Automatically adding customer comments on internal social media

  • 11 October 2023
  • 3 replies
  • 36 views

Userlevel 1
Badge +7

My company uses Jive https://www.jivesoftware.com/ as an internal social media tool. I’d like to automatically publish customer comments from Qualtrics to Jive in a group. Does anyone know how to do this? Thank you.


3 replies

Userlevel 6
Badge +14

I’m not familiar with that platform, but sometimes if you reach out to your account manager or CSM at external solutions like Jive, they may be able to assist you on additional information/instructions for API integrations. 

Userlevel 7
Badge +20

@Iolanda Use the API Task in qualtrics to set-up an automated task that do what you want.
Follow this Jive API guide: https://developers.jivesoftware.com/api/v3/cloud/rest/CommentService.html#createComment(String,%20boolean,%20String,%20String,%20String)

And this guide for Webservice task: https://www.qualtrics.com/support/survey-platform/actions-module/web-service-task/
Hope this helps

Userlevel 1
Badge +7

Thank you both @ash123 and @dxconnamnguyen for your ideas on this topic

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