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JoseS
Administrator
1 year ago
Question

Survey Distribution

  • Feb 6, 2020 3:30 PM UTC
  • 6 replies
  • 26 views
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Does anyone know how to connect with the data captured through Service now and create an automatic survey distribution via Qualtrics?

    6 replies

    MsIreen
    Level 5 ●●●●●
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    • MsIreen
    • Level 5 ●●●●●
    • Feb 6, 2020 7:49 PM UTC
    Do you mean Service Now?
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    • Albert
    • Author
    • Feb 6, 2020 7:52 PM UTC
    Yeah, I meant Service Now. :)
    MsIreen
    Level 5 ●●●●●
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    • MsIreen
    • Level 5 ●●●●●
    • Feb 6, 2020 7:54 PM UTC
    I know there is direct integration built by Qualtics actually. Or are you after a custom one?
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    • Albert
    • Author
    • Feb 6, 2020 8:01 PM UTC
    Oh, you are right!, I've just realized Qualtrics built an integration app, that's great! I was under the impression that I had to connect a rest API in the service now interface and do something with JSON.
    MsIreen
    Level 5 ●●●●●
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    • MsIreen
    • Level 5 ●●●●●
    • Feb 6, 2020 8:03 PM UTC
    yeah, i was waiting for the out-of-box integration for long time, and they made it available when we stopped using Service Now 😃
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      • Albert
      • Author
      • Feb 6, 2020 8:08 PM UTC
      Indeed, it'll be easier to gather the information from Service Now and automate the survey distribution. I'll need to quote how much is for this integration. 💫 :)
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