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Survey Distribution

  • February 6, 2020
  • 6 replies
  • 9 views

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Does anyone know how to connect with the data captured through Service now and create an automatic survey distribution via Qualtrics?

6 replies

MsIreen
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 457 replies
  • February 6, 2020
Do you mean Service Now?

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  • Author
  • 3 replies
  • February 6, 2020
Yeah, I meant Service Now. :)

MsIreen
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 457 replies
  • February 6, 2020
I know there is direct integration built by Qualtics actually. Or are you after a custom one?

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  • Author
  • 3 replies
  • February 6, 2020
Oh, you are right!, I've just realized Qualtrics built an integration app, that's great! I was under the impression that I had to connect a rest API in the service now interface and do something with JSON.

MsIreen
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 457 replies
  • February 6, 2020
yeah, i was waiting for the out-of-box integration for long time, and they made it available when we stopped using Service Now 😃

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  • Author
  • 3 replies
  • February 6, 2020
Indeed, it'll be easier to gather the information from Service Now and automate the survey distribution. I'll need to quote how much is for this integration. 💫 :)