Hi,
I'm trying to get (and update) the Follow-up details in a ticket.
I have the following follow-up questions in my tickets:
but when I do a GET call to https://{{host}}/API/v3/tickets/T-154,
the reply I get is:
{
"result": {
"key": "T-154",
"name": "Untitled tickettest for ticket",
"ownerId": "UR_0jIHlLHxDGWMCJT",
"status": 2,
"priority": 0,
"responseId": "R_3fcwsi8X8dCXDvZ",
"sourceId": "SV_ene1IeRozHdbOXb",
"rootCause": null,
"parent": null,
"createdAt": "2020-11-10T15:46:49.000Z",
"updatedAt": "2022-04-11T10:16:20.111Z",
"closedAt": "2022-04-11T10:16:20.111Z",
"ticketData": {
"elements": [
{
"key": "given NPS score",
"value": "7"
}
]
},
"eventsLink": "https://iad1.qualtrics.com/API/v3/tickets/T-154/events"
},
"meta": {
"requestId": "64ba55e8-78d4-4cc6-bb78-a0fd6daae745",
"httpStatus": "200 - OK"
}
}
The documentation mentions on https://api.qualtrics.com/api-reference/b3A6NjExMjI-retrieve-ticket that there should also be:
"followUpDetailsSurveyId": "string",
"followUpDetailsResponseId": "string"
which I think would contain what I'm looking for,
but I'm not getting those in my calls...
anyone who has some advice?
Kr,
Joyca
Ticket API - get and edit Follow-up details
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