Using API to Tracking Email Stats (Bounces/Opens) for Stand-alone Workflow Email Tasks | Experience Community
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Using API to Tracking Email Stats (Bounces/Opens) for Stand-alone Workflow Email Tasks

  • March 2, 2026
  • 2 replies
  • 13 views
C
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Hi,

I’m trying to use the API to get mailing results from emails without surveys. I was using lists and Distributions under the XM Directory but, following advice from a previous thread, I successfully moved to a Stand-alone Workflow triggered by a JSON Event. It works perfectly for sending the non-survey emails, but I’m not any closer to my actual goal for getting the results.

These Workflow sends are not appearing in my Directories > Distributions tab, and I cannot find them via the Distributions API.

  1. Do 'Email Tasks' in workflows generate a trackable distributionId?

  2. Is there a specific 'Global' or 'Workflow' reporting endpoint I should be using to see these results?"

  3. Any other ideas?

Best answer by jake_dufinetz

Hi ​@Cycleops - Unfortunately emails sent from the generic “Email” task (and not sent via a survey distribution email task) are not trackable via Qualtrics APIs. These email distributions are also not tied to directory contacts in any way.

2 replies

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  • jake_dufinetz
  • QPN Level 4 ●●●●
  • Answer
  • March 2, 2026

Hi ​@Cycleops - Unfortunately emails sent from the generic “Email” task (and not sent via a survey distribution email task) are not trackable via Qualtrics APIs. These email distributions are also not tied to directory contacts in any way.

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  • Cycleops
  • Author
  • March 3, 2026

​@jake_dufinetz  OK, I see. Thank you.

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