We want to invite customer to answer a survey after a chat session with us. | XM Community
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We want to invite customer to answer a survey after a chat session with us.

  • December 2, 2019
  • 1 reply
  • 39 views

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To do this, do we need an extra API ? Like conversational API? Anyone has done this before?

1 reply

C_Bohn
Level 2 ●●
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  • Level 2 ●●
  • 48 replies
  • December 5, 2019
One thing we have done in our organization is provide a url link to the survey at the end of the chat. Might need a little more information in your question to help further.