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Access Denied- Help please!

  • September 10, 2025
  • 3 replies
  • 193 views

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We are in the middle of a survey build and i am now unable to log into Qualtrics as I keep getting this message: 

 

Access Denied

You don't have permission to access "http://login.qualtrics.com/login" on this server.

Reference #18.22c35068.1757505079.190c3c05

https://errors.edgesuite.net/18.22c35068.1757505079.190c3c05

 

Any ideas what this message means or how we can get access back to finish the build. 

 

Thanks!

3 replies

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • September 10, 2025

Contact the Brand Admin for your organization’s Qualtrics account. If they can’t help you or you don’t know who it is, contact Qualtrics Support.


AlonsoC
Administrator
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  • Administrator
  • September 10, 2025

We are in the middle of a survey build and i am now unable to log into Qualtrics as I keep getting this message: 

 

Access Denied

You don't have permission to access "http://login.qualtrics.com/login" on this server.

Reference #18.22c35068.1757505079.190c3c05

https://errors.edgesuite.net/18.22c35068.1757505079.190c3c05

 

Any ideas what this message means or how we can get access back to finish the build. 

 

Thanks!

Hi ​@LaurenTaylor, were you able to regain access?


Forum|alt.badge.img+1
  • Author
  • September 10, 2025

no access at the moment, it’s with the helpdesk/tech team for investigation