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Michael_Cooksey
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25 days ago
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Ask questions with images from the library

  • January 27, 2025
  • 3 replies
  • 917 views
A
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Hello dear community

 

Since I have been using with Qualtrics, I have received the following error message when opening the rich content editor within projects from the survey question editor.

This is the error message:

#ErrorCodes, Unexpected status code from Library API getting library folders: 400#

My account is the free account with currently a 30 day trial of the Strategic Research Plan.

 

How do I get access to upload a picture to my question?

Why does my account not connect to my library? (The library has been registered in my account settings.)

Why is there no way to upload the picture, when I am on the Strategic Research Plan?

 

Many thanks.

Best regards Annette

Best answer by lucylosa

Hi Ari,

I had the same problem. I’ve asked to the Customer Service and they replied “for free/trial accounts, there is a limitation that you are not able to upload images to the library or add images to your survey from the library.”.

If you want you can “upload” an image in a different way. 

First upload your images online, for example to Dropbox (this way you can copy the share link).

Then go to your survey, enter a new question like "Text/Graphic", click in the section to write the text and then in the blue box "advanced content editor".

Click on "More" and then on the chain icon.

In the box you will need to enter the text that will be shown in the survey and the link that you copied from the image (for example from dropbox).

To finish you need to go to the "Destination" section and click on "new window" (this way when you click on the link, when you fill out the survey, a new tab will open in your browser).

 

I hope it helped you.

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3 replies

J
Level 4 ●●●●
  • jbk
  • Level 4 ●●●●
  • 209 replies
  • January 28, 2025

Guessing there is a restriction to upload the image for free account. You need to check the support team 

 

L
Forum|alt.badge.img+1
  • lucylosa
  • 1 reply
  • Answer
  • January 28, 2025

Hi Ari,

I had the same problem. I’ve asked to the Customer Service and they replied “for free/trial accounts, there is a limitation that you are not able to upload images to the library or add images to your survey from the library.”.

If you want you can “upload” an image in a different way. 

First upload your images online, for example to Dropbox (this way you can copy the share link).

Then go to your survey, enter a new question like "Text/Graphic", click in the section to write the text and then in the blue box "advanced content editor".

Click on "More" and then on the chain icon.

In the box you will need to enter the text that will be shown in the survey and the link that you copied from the image (for example from dropbox).

To finish you need to go to the "Destination" section and click on "new window" (this way when you click on the link, when you fill out the survey, a new tab will open in your browser).

 

I hope it helped you.

J
A
2 people like this
  • J
    jbk
  • A
    ari8048
A
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  • ari8048
  • Author
  • 1 reply
  • January 28, 2025

Hello Lucy

Thank you. It worked up to the "destination" section, which in my version is the second sheet in the box called "target".

There I chose "New window" but it didn't work because I couldn't select "Allow All HTML Markup". How did you manage it in the free account? I can't find this option.

Best regards

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