Hello @Mannila -- Please accept my apologies for the less-than-stellar experience getting help. I will look into this for you and see what I can do, Thank you for letting us know about the issue.

@Mannila -- Update: I was able to make contact with your account rep, who committed to reaching out to you today. Hope this helps!

@Michael_Cooksey - Thank you for your prompt reply. Yes, they have reached out and are assisting us further with the issue. I'll keep the post open until it's resolved and provide updates as needed. Thanks again!

Hi ​@Michael_Cooksey, I wanted to bring this to your attention as we still haven’t found a resolution to this request. Our Account Representative connected us with the Qualtrics Collections Specialist in October 2024, requesting the incorrect invoice be voided. At that time, we shared the necessary banking details by connecting them with our organization's Accounting Manager.

Since then, we haven’t received confirmation regarding the voided transaction or seen the funds returned to our account. We followed up in December 2024 and again in January 2025 but have yet to receive a response.

Could the Collections Specialist provide an update on this matter? I prefer not to name individuals on this platform, but I hope you can assist in expediting the resolution.

Hi ​@Mannila, 

Apologies that you haven’t received a status confirmation on this matter. I’ll DM you to request further information and come to a solution. 

Thanks,