Audience Management - message if email address is already in the panel | XM Community
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Hi,

In the Audience Management program, there is a Panel Invitation Survey.

Is it somehow possible to show a message to the respondent when they fill in an email address that is already a member of the panel? So that they don’t need to fill in the registration again. Some people just forget what they subscribed to already in the past :)

 

I tried using the Authenticator, but I would actually need an “opposite authenticator”.

Because now, when using the authenticator, when I fill in a new email address, then I want the respondent to be able to continue to the rest of the survey,

but with the authenticator, they get a red error message indicating “too many login attempts”. Even if we customize the displayed message to “you are not a panel member yet, please continue your registration” instead and put the “Maximum authentication attempts” to 1, there is still that in-between screen with the message in red...

Hi ​@JoycaV 

The way I’ve done this in the past was by using a web service element in the survey flow to call the Search Directory Contacts API with an email filter argument (and sometimes with an inList parameter). Then use survey flow logic based on the response to funnel the respondents in the right track.

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