Authenticator with Date of Birth not working correctly | XM Community
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Authenticator with Date of Birth not working correctly

  • March 28, 2025
  • 1 reply
  • 18 views
U
Level 1 ●
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Hi,

I have the authenticator working with ID number and DOB. However, there is a problem when it leads with a 0 Zero. How do I over come this? 

I have tried changing the field in the CSV to text, that works for the ID however the DOB does not work if I do this, is there anyway to get around this.

 

Thanks

 

1 reply

U
Level 1 ●
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  • UniSurveys
  • Author
  • Level 1 ●
  • 5 replies
  • March 28, 2025

If anyone else has the issue, the work around was to create and extra column, convert the DOB e.g. 06/11/2004 with formula =TEXT(A1, “DDMMYYYY”), then when converted to the CSV it keeps the ‘0’ at the beginning of the DOB and becomes 06112004


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