i created a survey with 3 blocks and added the back button. I also enabled “back” button. When others and I previewed it, the back and forth button works perfectly. However, when i send the live link to actual respondents, they said there’s no back button, and I confirmed the live link has no back button. I rechecked the preview, and it still has the back and forth button. Any ideas why and how to fix this?
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Did you publish your survey after the back buttons were added in?
i published and sent links to the survey after i was completely finished revising it. any thoughts? thank you!
Could you try clearing your cache or using a different browser to test? I know ours will sometimes get “stuck” in a different version, but once we clear our cache we see what we would expect.
hi Megan, yes, we had others try on separate computers too!
I would suggest reaching out to Qualtrics support to see if there’s any issues on their end.
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