I have a survey delivered through a Website/App Insights web intercept (pop-up/Creative), and I've enabled the Back Button under Survey Options → Responses. The button does not render at all on the live pop-up — not greyed out or disabled, it simply isn't present in the DOM/UI. Even the preview in Qualtrics does not show it.
Question
Back/Previous button enabled in Survey Options but not rendering at all in a pop-up (Website/App Insights intercept) survey
+1
+1Hello
Check the creative/pop-up styling.
In some cases, styling or rendering constraints may prevent the back button from being displayed entirely.
Hello, you can try and check the following:
- The CSS in your survey/JS on survey questions; there could be something preventing back button from appearing.
- If you have multiple blocks and if there are some elements between the blocks in survey flow, even that can prevent back button from appearing.
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