Can I do something with my survey to reduce participants receiving Internal System Errors?

Martin_O · 2021-04-16T18:32:56+00:00

I get contacted about 10 times a month by people who get the Qualtrics Internal System Error when trying to perform some of our surveys. 100% of the time the fix is having the person clear their browser history data. I guess what I am wondering is if there is anything I could do on my end to make this happen less often or maybe even an explanation to help me understand what specifically causes this issue relative to browser data? Also, does device type matter relative specifically to this issue?

Can I do something with my survey to reduce participants receiving Internal System Errors? | Experience Community

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