Cannot delete recorded response when system is "generating the prepared data set" | XM Community
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Cannot delete recorded response when system is "generating the prepared data set"

  • October 27, 2023
  • 2 replies
  • 180 views

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When the system is showing the blue banner (0% complete) that the system is generating the prepared data set, the recorded response could not be deleted. The delete function is not able to be clicked. How can I stop this “generating the prepared data set” and continue to delete records please?

 

2 replies

Shashi
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • 654 replies
  • October 27, 2023

If it is very much required to delete as soon as possible, the one of the way is you can use delete response API.


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  • Level 5 ●●●●●
  • 276 replies
  • October 27, 2023

I think you have to wait for it to finish loading. However, it usually doesn’t take very long to finish loading. Sometimes, if you exit out the page and come back a few minutes later, it’s done loading by then.