Closing out of Survey Session ID | Experience Community
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JoseS
Administrator
1 year ago
Solved

Closing out of Survey Session ID

  • Nov 1, 2021 5:47 PM UTC
  • 1 reply
  • 111 views

I have recently sent out a survey that need edits after sending out to our respondents. Since there were a few respondents that have started (not finished) before the edits, those respondents don't see the updated survey. In the process of working the issues, I accidently closed one of the respondent's survey session ID. What would be the best way to get this fixed? Or how to send them a new survey link?

Best answer by MatthewM

You can locate the response in Data & Analysis and generate a Retake Response link, and share the URL with the respondent. If the survey has been republished then the Retake link will point to the updated version of the survey.
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1 reply

MatthewM
Level 6 ●●●●●●
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  • MatthewM
  • Level 6 ●●●●●●
  • Answer
  • Nov 1, 2021 5:59 PM UTC

You can locate the response in Data & Analysis and generate a Retake Response link, and share the URL with the respondent. If the survey has been republished then the Retake link will point to the updated version of the survey.
image.png

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