Hit apply, but then hit publish before leaving.

@kgillis Thanks for the response! I don’t see a publish button on the “look and feel” section. I only see an “Apply” button. Are these codes only reflected once I publish the survey? I am wanting to implement these while still in the testing and previewing phase.

@jbetker it’s out of the look and feel survey, and the publish button as if your survey is going live. As long as you aren’t sharing the URL or personal links and then deleting any “testing” data before you truly distribute the survey it should be fine (this is what I have had to do in the past when I don’t see look and feel changes reflected once I navigate away from the survey).

@kgillis This is such a lifesaver. Thank you! I was so stumped. Does seem like a bit of a strange decision to me that it is necessary to publish before the code is reflected, but what can you do. I will try this out. I appreciate you taking the time to help out!

No problem @jbetker ! I agree as it is obnoxious and doesn’t seem super straight forward. Should you encounter something else that works please let me know as I sometimes run into this issue and I’m sure others do as well.

@kgillis Hi, I thought that I had this figured out but there seems to still be an issue. I have now successfully published the survey, however when I input the code in the Look and Feel page I need to leave that page to publish and when I do that the code still seems to disappear on me. Is there an option to publish from the Look and Feel page that I am missing?

@jbetker there is an “apply” button down on the bottom right.

@kgillis I hit apply, and on that page everything seems to be working properly, but then when I have to leave the Look and Feel page back to the Builder page to publish it seems as though the code disappears and on the published version the changes are reflected properly. Any ideas what I am doing wrong?

That is frustrating and super strange. There’s always the delete and rebuild it option, but depending on how much effort that would take it may not be worth it (you can also try to duplicate the survey and make the changes in the new copy). Other than that I could suggest reaching out to Qualtrics Support.