Hello,
Our company sends automated emails when customer tickets are closed. In that email, I would like to include an option to click a happy-face/frowning-face to indicate their satisfaction with the resolution. I do not want that click to result in navigation to a web survey. Simply to record the response in a survey results collection
Can anyone point me to an article about or share how they have accomplished this?
Thanks in advance.
Greg
Question
Collecting customer sentiment via link in email - QUBIE
These kinds of callbacks will be blocked by most email clients by default for security reasons.
You will need to open a webpage, even if it is to say Thank You for your Response!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.