Critical Product Feedback: Results Dashboard Transition (It’s Not Just "Change Aversion")

I second this.

I just want to add that this could easily be worked around by adding “Simple” and “Advanced” options toward the top of the page. The page could load with the older Results interface, this would be the “Simple” selection. If/when people want to use the more powerful (but more demanding) widget system, they can select “Advanced.”

Hello ​@SD_NJ, thank you for this detailed feedback post! I have shared this with our Dashboard PMs and will keep you updated with any details/responses I receive.   

SD_NJ, thank you so much for your thoughtful articulation of what I am experiencing as I slog my way through the process of creating/customizing widgets to try and replicate even to some extent the reports that I created in minutes with the legacy functionality.  As you have, I am looking into other tools to produce what I was able to produce with Qualtrics before this mandatory change and will likely have to pass on higher costs to my clients.  And as you have said, this complaint isn’t a matter of resistance to change; it is resulting from the limitations of the tool.

I’m new to this community, and I’ll make my own detailed post as time permits.

Just wondering if there’s any update on this? I keep seeing the threats to disable the old results experience, which just feels like no one has actually been listening to users and their concerns.

I’ve repeatedly provided feedback that the new results tab is convoluted and not what I am looking for in results, it adds multiple extra steps to replicate what was easy to do in the old results experience. I do not need any widgets, and I do not want to create dashboards, I just want a way of easily exporting my tables without having to use other tools like SPSS.

​@Ursula Bischoff , thank you for echoing these important issues.  I feel the same way.  Unfortunately, I don’t see any evidence that the Dashboard Project Managers are using our collective feedback to address client needs.  I deeply appreciate that ​@JoseS shared this feedback with them.  However, that was 2 months ago and I don’t see any updates on this.  Fingers crossed that your feedback leads to a solution 🤞

I’m with all of you, especially ​@SD_NJ . I find this new results dashboard clunky and slow and lacking basic functionality that exists in the current legacy results reports. Like ​@Ursula Bischoff, I typically export data in a table/stats format, where I can see the number of respondents per question, which choices were selected, and the relevant percentages (e.g., X% of respondents who answered the question selected option A, Y% selected option B, etc. -- pretty basic stuff). As part of the analysis, I need to know not only which response options were selected, but which were not selected. And where users can select more than one response option, I need the percentages to be based on the number of respondents to that question, not the number of response choices. These are things that are simple to set up in the legacy results.

But by default the new dashboard won’t display any answer choices that were not selected. The only way to get unselected choices to display is to change the data value display to show empty responses. But then the dashboard recalculates all the percentages based on the entire survey pool rather than just the number of respondents who answered that specific question. Since the entire survey pool is often a much larger number than the number who answered individual questions, this is a significant issue. (Btw, here are other options in the data values display that might seem to address this issue -- "show null values" and "show rows and columns with no data") -- but as far as I can tell, they do absolutely nothing at all.)

This seems such a simple feature -- give me the choice of whether to have percentages based on the total survey pool, the number of respondents per question, or the number of choices selected per question. But there isn’t a way to do that in the new dashboard.

And if I export the data into a spreadsheet to calculate the percentages myself, it doesn’t even export the number of respondents per question. That information is displayed on screen but doesn’t show up in an export. So now am I supposed to manually copy the displayed number from the screen and paste it into the spreadsheet for every single question so I can generate the correct percentages? We often have extensive surveys with 30 or more questions for which I need to segment data in different ways. Does that mean I will have to perform all of these additional steps for every single iteration of each question in every survey? It will probably be more efficient to skip the results dashboard entirely and just download all the raw data through the data & analysis feature and just do everything myself. But that will still be tedious and time-consuming and limiting -- and entirely defeats the purpose of having a results dashboard.

I find it hard to believe that in designing what’s supposed to be an upgrade no one thought about retaining the most basic functionality.