Is there a way for me to delete ticket groups without transferring the tickets to an alternative group? The ticket groups I am wanting to delete do not have any open/assigned tickets and will not be assigned any further as they have been removed from the workflow.
Solved
Deleting Ticket Groups
Best answer by Sachin Nandikol
Hi
Nice to meet you!
As of now in Qualtrics platform, before deleting ticket group Tickets must be moved to another group. They cannot be deleted, or moved to the “Unassigned” group.
For more information please refer below link:
+20Hi @smilburn
Yes you can delete the ticket group . Just navigate to the ticket group >> click on the 3 dots on the right and click delete . Since you mentioned that the group that you want to delete doesn't any tickets so just pick any of your existing group to transfer the ticket as Qualtrics ask this before deleting the group(this will affect the other group)
I don’t want to transfer the ticket to any other group, I just want to delete the group. We are no longer using groups with our ticketing workflows.
+20I don’t want to transfer the ticket to any other group, I just want to delete the group. We are no longer using groups with our ticketing workflows.
But you mentioned there is no tickets assigned to this group. If there are tickets then I think there is no way to delete the group without transferring.
+44Hi
Nice to meet you!
As of now in Qualtrics platform, before deleting ticket group Tickets must be moved to another group. They cannot be deleted, or moved to the “Unassigned” group.
For more information please refer below link:
+20Hi
What you can do is create a dump group and transfer all the tickets to that dump group and delete the previous group
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