Background:
We heavily utilize the WDC 2.0 data connection in Tableau Desktop to pull in Qualtrics survey information. In October, Tableau released the 3.0 version of the WDC, which requires Qualtrics to build a .taco file to connect to it. The last WDC 2.0 compatible version was Tableau 2022.4. We assumed we’d continue to use 2.0 until Qualtrics released a 3.0 version and told users not to upgrade their Tableau Desktop versions.
Problem:
In the past two weeks many users have reported their Qualtrics connectors have stopped working. The users haven’t upgraded their version of Tableau. Connections are just giving errors and no longer bringing in information.
Is the Qualtrics connector breaking in Tableau Desktop for anyone else? How are you resolving it?
From support:
- Tableau support states that it's the Qualtrics side that we need to talk to to get the 3.0 connector working - Qualtrics needs to build a .taco file connector.
- Qualtrics support says “The 2.0 connector remains fully supported for Tableau Desktop users and is expected to be available until at least 2025. We do not have a specific ETA for the 3.0 release at this time, but we will provide detailed upgrade instructions as soon as it launches.” (I have replied telling them that it’s now 2026...).
