Hi everyone. I seem to always struggle with this issue but I actually think Qualtrics is broken. I'm trying to create 3 different end of survey messages for a survey to help us identify the right pool of people for product research. I have the following survey flow which should work according to this KB. The problem is every time I test the survey, it's not working and keeps using the default end of survey message. SO THEN I updated the end of survey message with a customised message and when I tested it, it showed the Qualtrics default end of survey message, not the new one. Is this a problem I can solve or is it definitely a Qualtrics issue cause I'm going in circles and it's very frustrating. =) Thanks in advance!

Are there other parts of the Survey Flow not shown in your screen shot?Have you tried testing this with just one End of Survey branch set up? I would suggest removing the first and the third one, and see how it behaves when you answer the survey in a way that should trigger the second EOS message. The reason I suggest removing the first EOS branch is because having conditions based on choices Not Selected sometimes doesn't work the way you expect it to.Also, not sure if this is just a meaningless coincidence, but your Survey Flow looks different than mine. I have arrows between the objects in my Survey Flow. I don't know why they would be different but perhaps that's something Qualtrics Support could explain.

Different customised end of survey messages for different scenarios

Different customised end of survey messages for different scenarios | Experience Community

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